- View everything through the lens of the stakeholder, whether it be a student, colleague,
community member or any other person with whom we come in contact.
- Everything speaks: pay attention to how things look, sound and feel with respect to
the physical environment.
- Examine significant processes using service maps— focusing not on our own steps in
the process, but on the stakeholder’s viewpoint.
- Provide a framework for removing roadblocks through a Service Opportunity System.

Service Excellence Team
Contact ServiceExcellence@Montana.edu for feedback or questions.